Nowy Styl Sustainability Report 2018-2019

T oday, we are giving you the latest edition of Nowy Styl Sustainability Re- port . Although it is concerned with our activities in 2018–2019, we worked on the report at a peculiar time, when the whole world was anxiously fol- lowing the rise of the coronavirus pandemic. It has threatened our health and lives in the first place, but it has also caused enormous turbulence in the econ- omy. As is the case with abnormal climate conditions, such as the more and more devastating droughts, floods and whirlwinds, it is hard not to perceive this epidem- ic as a serious warning signal, perhaps one of the last ones sent to man by nature, rebelling against his actions. Although not really, as calling it a rebellion actually puts nature in the role of an aggressor, while in fact it simply acts in self-defence. We believe that our response to that warning should be an enhanced sustainable development policy, which is exactly about that: reducing and countering disas- trous practices and implementing initiatives to protect our planet and its inhabitants. Therefore, we did our best not to lose sight of the idea of corporate responsibility even for a moment, even though those two years were a time of exceptionally hard work, which gave Nowy Styl a strengthened market position as an industry leader in comprehensive office and public space arrangement. We kept that idea in mind as we acquired three more companies: Kusch+Co, Stylis and Majencia, and entered into a strategic partnership with HNI Corporation, which opened up even greater pros- pects for our global growth. We were also guided by that same idea as we started a number of initiatives to reorganise our internal structure and improve customer service, the most important being the processes of segmentation and rebranding, which have been initiated. Finally, we had it in mind when we came to our offices and plants every day to perform our daily duties. Every time we did, we thought to ourselves: ‘Make your space responsible’, paraphrasing the motto of our company. We are aware that we still have a lot of work ahead of us. So, looking humbly at our achievements in 2018–2019, today we are setting ourselves new ambitious goals in this area. We want to be able to say with full responsibility in our next report that our products, our solutions and the way we work have become even more environ- mentally, and people, friendly. One of the most important challenges we are about to face in the next two years is to develop our portfolio in a way ensuring that we can offer even better ergonom- ics, and thus more effective protection of users’ health, and incorporating circular economy to reduce the volume of consumables and raw materials used in produc- tion. In the customer service area, we will strive to better understand the needs of our partners and customers, so as to be able to respond to their needs more effec- tively. We intend to introduce solutions that will make contacting us easier, reduce GRI 102-11 GRI 102-14 GRI 102-15 Dear Sir or Madam, Letter from the Management Board 02