The biggest problem connected with employee turnover in customer service centres is the outflow of knowledge from an organisation. If an ambitious employee does not get a chance to develop inside a company, they are certain to look for it in the market. The experience they gained will not give any added value to the company which they could create by continuing their development inside it. A chance to keep such an employee in an organisation is to manage their talents skilfully and offer benefits that will increase their job satisfaction. A sports card or private medical care are becoming a standard. However, the standard is no longer enough. Additional benefits, such as an effective and well designed office can have a real influence on employee job satisfaction level.
Space in which work is pleasant
Nowadays, an office space is perceived as a tool that supports teams in performing their everyday work. When employees are provided with ergonomic workstations, meeting rooms, places designed for performing tasks that require concentration, and social zones, it is easier for them to carry out their everyday duties.
A contact centre office does not have to be conventional and made up only of boxes where employees carry out their main tasks. The technology development and flexible work styles allow employees to work in comfortable conditions within a large space and perform some tasks away from a desk. These solutions have been chosen by the international airlines Cathay Pacific, for which we have equipped the Global Contact Centre in Cracow.
Our arrangement works have resulted in unique interiors that are the company’s showpiece and that support it in attracting the best employees in the competitive Cracow labour market.
How can you create an attractive contact centre office?